Customer Needs
The European Space Research and Technology Centre in Noordwijk, the Netherlands, is the largest ESA establishment, a test centre and hub for European space activities. It has responsibility for the technical preparation and management of ESA space projects and provides technical support to ESA’s on-going satellite, space exploration and human space activities.
Whilst ESA focus is on the delivery of space missions, it relies mainly on contracting companies such as Sapienza to provide them with project and mission support as well as products and services necessary to achieve their objectives. These are used by the different departments (both at Programme and Corporate level), at many locations (across ESA’s European sites) and to the benefit of the whole ESA programs ecosystem (from suppliers to customer stakeholders).