Vacancy IT Support

Sapienza Consulting is recruiting for an IT Support worker to work at NATO-NCIA, The Hague, The Netherlands.

Responsibilities of the IT Support

  • Maintain and support the NCI Agency internal (NR) VMR/VTC Network including its VTC endpoints;
  • Support and set up for all NCI Agency internal (NR) VTC/VMR point to point and multipoint calls;
  • Maintain all NCI Agency internal (NR) VTC backend (RMX) and endpoint equipment on all internal NR VTC networks including user training and first line support;
  • Preparation of conference rooms for all conferences, meetings and events within NCI Agency The Hague, including AV equipment, tables chairs and stage setup;
  • Responsible for the operation of digital video cameras during Agency events;
  • Set up and support telephone conferences, webinars and other 3rd party conference applications;
  • Maintain all Conference facilities including sound systems, TV screens, Digital signage equipment, Projection facilities within NCI Agency;
  • Manage equipment booking within the agency (Planon) Booking System;
  • Provide enduser training on conference equipment where required
  • Assessing a venue’s AV equipment, and recommending or organizing upgrades when necessary;
  • Other duties as assigned

Profile of the IT Support

  • A vocational training at a higher level in a relevant discipline or equivalent in electronics engineering;
  • In depth knowledge of commercial Telepresence and Conference systems;
  • In depth knowledge of modern conference room audio visual systems;
  • At least three (3) years relevant technical experience;
  • Sound experience with Microsoft Office applications;
  • Ability to express oneself clearly both orally and in writing
  • Must be holder of NATO Secret Security Clearance
  • Candidates must be eligible to work in the EU.


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