Vacancy Facility Management Service Controller




Sapienza Consulting is recruiting a Facility Management Service Controller to work at ESA-ESTEC, Noordwijk, The Netherlands. The post-holder will be supporting the directorate of HIF, internal services. The Facility Management Service Controller reports to the Head of the General Support Section and is responsible for the following duties:

Responsibilities of the Facility Management Service Controller

  • Technical support tasks
  • Daily supervision and monitoring of services (including verification of completion/ordinary execution of outsourced tasks)
  • Financial and contractual control of the services provided
  • Support section members on the planning, coordination and execution of evolution activities such as the restaurant and building extensions
  • Dealing with customers for service requests that cannot be directly handled by the individual service contractors
  • Coordinate the sectional activities for the preparation of special events on the ESTEC site
  • Investigating customer feedbacks and complaints
  • Supporting customer surveys and analysis of their results
  • Administrative support tasks
  • Set-up, facilitate and draft minutes for coordination meetings
  • Review implementation plans and schedules
  • Follow-up procurement actions

Profile of the Facility Management Service Controller

  • Master’s degree in Engineering or equivalent or MBA or equivalent University degree from a recognised Institution of secondary studies or equivalent qualification in Business Administration (or communications as relevant)
  • At least 4 years of previous relevant practical working experience
  • Good and proven organisational skills
  • Good interpersonal skills
  • Experience in support to management and/or control functions
  • Experience in Facility Management or Service Management
  • Strong customer focus
  • Good knowledge of basic MS Office software (Excel, Word, Power Point), Lotus Notes
  • Fluent in English; knowledge of another ESA member-state language is an asset
  • Excellent knowledge of English, additional knowledge of another ESA member state language is desirable.
  • Candidates must be eligible to work in the EU.

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