Vacancy Data Centre Support Engineer

Sapienza Consulting is looking to recruit a network engineer to manage and adjust the data centre facilities at ESA-ESTEC, in Noordwijk. The Candidate will be required to contribute to the management of growing demand for effective IT infrastructure and service provision, including the management of the new data centre. He/She will be responsible to implement a new holistic strategy and management approach to the new data facilitites and as such, ensure that day-to-day management is up-to-speed.

Responsibilities of the Data Centre Support Engineer

  • Act as main point of contact for all ESTEC data centre related activities
  • Ensure all deployments are installed to applicable internal, manufacture and industry Standards
  • Provide smart hands problem solving support (server reboots, backups, visual inspections etc.)
  • Monitor and follow-up the data centre routine activities
  • Coordinate data centre changes and incidents
  • Trigger agreed procedures when required
  • Perform compliance and risk analysis of data centre activities and manage escalations
  • Distribute and communicate to all teams relevant information to optimize efficiency and minimize risks in data centre activities
  • Ensure that everything in data centre is in line with approved procedures and raise corrective actions when needed
  • Monitor the progress of open actions and ensure timely closure
  • Schedule and coordinate data centre activities in order to improve overall efficiency and reduce risks
  • Inform the Technical Officer when issues arise e.g.: capacity thresholds are exceeded etc.
  • Make post implementation reviews and lessons-learnt analysis
  • Perform the continuous evaluation of processes and coordination activities looking for improvements
  • Analyse interlock and dependencies between processes
  • Detect on a regular basis any missing procedures
  • Update data centre procedures when necessary
  • Implementing the open source software openDCIM and capture all data for each device, rack-mounted or free-standing, within descriptive categories and documented inside the openDCIM tool; therefore supporting E&M infrastructures

Profile of the Data Centre Support Engineer

  • Hold a relevant technical qualification in the field of IT Systems or Network Engineering (PhD or Msc from a recognised Institution of secondary studies)
  • ITIL Service Lifecycle Foundation, CNET Data Centre Certification would be an asset
  • Experience in the management, operation and maintenance of critical data center IT systems and understanding the full range of M&E equipment in a modern critical data center environment
  • At least 5 years’ experience with service delivery and management in the areas of:
    • Data Centers and Data Centre Infrastructure Management
    • Passive IT Infrastructures, Data Cabling Plants
    • Server, Storage and Networking Infrastructures
  • Professional and strategic approach to management of works and projects
  • Analytical skills to interpret client requirements and produce desired results
  • Ability to work under pressure
  • Customer focused and respectful to promote healthy working relationship
  • Promotes high level of team working and development of team spirit
  • Sound knowledge of all aspects of Health & Safety
  • Strong Technical Skills
  • Strong Communication Skills
  • Fluent in English, knowledge of another member-state language is an asset
  • Candidates must be eligible to work in the EU.


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