Vacancy Data Centre Support Engineers (ESRIN & ESOC)




Sapienza Consulting is looking to recruit two network engineers; one to manage and adjust the data centre facilities at ESA ESRIN (Frascati, Italy), and one to manage and adjust data centre facilities at ESA ESOC (Darmstadt, Germany). The Candidates will be required to contribute to the management of growing demand for effective IT infrastructure and service provision, including the management of the new data centre. They will be responsible to implement a new holistic strategy and management approach to the new data facilities and as such, ensure that day-to-day management is up-to-speed and in line with other ESA sites.

Responsibilities of the Data Centre Support Engineers:

  • Act as main point of contact for all ESRIN/ESOC data centre related activities
  • Ensure all deployments are installed to applicable internal, manufacture and industry Standards
  • Provide smart hands problem solving support (server reboots, backups, visual inspections etc.)
  • Monitor and follow-up the data centre routine activities
  • Coordinate data centre changes and incidents
  • Trigger agreed procedures when required
  • Perform compliance and risk analysis of data centre activities and manage escalations
  • Distribute and communicate to all teams relevant information to optimize efficiency and minimize risks in data centre activities
  • Ensure that everything in data centre is in line with approved procedures and raise corrective actions when needed
  • Monitor the progress of open actions and ensure timely closure
  • Schedule and coordinate data centre activities in order to improve overall efficiency and reduce risks
  • Inform the Technical Officer when issues arise e.g.: capacity thresholds are exceeded etc.
  • Make post implementation reviews and lessons-learnt analysis
  • Perform the continuous evaluation of processes and coordination activities looking for improvements
  • Analyse interlock and dependencies between processes
  • Detect on a regular basis any missing procedures
  • Update data centre procedures when necessary
  • Implementing the open source software openDCIM and capture all data for each device, rack-mounted or free-standing, within descriptive categories and documented inside the openDCIM tool; therefore supporting E&M infrastructures

Profile for the Data Centre Support Engineers:

  • Master’s degree or equivalent in IT Systems or (Network) Engineering
  • At least 4 years’ experience with service delivery and management in the areas of:
    • Data Centers and Data Centre Infrastructure Management
    • Passive IT Infrastructures, Data Cabling Plants
    • Server, Storage and Networking Infrastructures
  • Experience in the management, operation and maintenance of critical data center IT systems and understanding the full range of M&E equipment in a modern critical data center environment
  • ITIL Service Lifecycle Foundation, CNET Data Centre Certification would be an asset
  • Professional and strategic approach to management of works and projects
  • Analytical skills to interpret client requirements and produce desired results
  • Ability to work under pressure
  • Customer focused and respectful to promote healthy working relationship
  • Promotes high level of team working and development of team spirit
  • Sound knowledge of all aspects of Health & Safety
  • Fluent in English and in Italian, knowledge of another member-state language is an asset
  • Candidates must be eligible to work in the EU.

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